Telstra outages

Find information on network outages, estimated fix times and other ways to stay connected when your Telstra services are offline.
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Get personalised outage information

Sign in with your Telstra ID to stay informed on any outages that may be affecting your services.

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Helping with connection issues

Ways to stay connected

Find other ways to stay connected when there is a service interruption or planned maintenance in your area.

Tips on staying connected

Network Coverage Maps

Check 4G and 5G coverage for your smartphone in cities, towns and regional communities across Australia.

View coverage

Uninterruptible power supply

Discover how an Uninterruptible Power Supply (UPS) can keep your Smart Modem online in the event of an outage.

Read more about UPS

Keeping you informed during a major outage 

We understand the importance of keeping you informed during outages while we work as quickly as possible to fix any major disruption to our services.

View our communications process for major outages (PDF, 156KB)
View our communications process for major outages (Word, 142KB)

Rather get in touch? Let's get you connected

Complaints

Get in touch if you're not satisfied with the progress or resolution of your issue.

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Get help in My Telstra

View your services, pay your bill, troubleshoot tech issues, contact us via chat and much more.

My Telstra

Online help & support

Find answers to your frequently asked questions.

Get help